First Stop Food and Packaging Return Policy

All wholesale transactions are considered final. Returns or exchanges will not be accepted under any circumstances, except for defective or incorrect items.

Defective or Incorrect Items:

• Packaging Materials: Contact us within 7 days of receipt for a replacement or credit.
• Food Products: Due to the perishable nature of food products, returns are only accepted for items that are defective or incorrect upon delivery. Contact us within 24 hours of receipt to report any issues.
  

Original Packaging:

• Items must be returned in their original packaging, unopened and undamaged, to qualify for a replacement or credit.
  

Undamaged:

• Items must be in the condition they were received. Damaged or partially used items are not eligible for return.
  

Disposable Items:

• Returns are generally discouraged unless the item is defective.

1. Initiate Return: Packaging Materials: Contact our customer service team on customerservice@foodandpackaging.ie within 7 days. Food Products: Contact us within 24 hours of receipt at customerservice@foodandpackaging.ie.
2. Inspection: Items will be inspected upon receipt to confirm the defect or error.
3. Replacement or Credit: A replacement or credit will be issued for approved returns.
4. Return Delivery Charges: All return delivery charges for defective or incorrect items will be borne by the customer.